You, our customer, are the single most important person in the business life of Scott-Lee Heating Company.

You are not dependent on us. We are dependent on you.

As our customer, you never interrupt our work. You are the purpose of our work. We are not doing you a favor by serving you. You are doing us a favor by giving us the opportunity to serve.

You are not a cold statistic. You are a human being with feelings and ideas.

No one has ever won an argument with a customer.

Our customers bring us a set of wants and needs. It is our job to respond to those wants and needs in a satisfactory and profitable way.

You, as a satisfied customer, are our most important product.

~ Terry J. Scott ("Scottie")